1.Order Processing Time: After placing your order, please allow 4-5 business days for order processing and dispatch.

2.Tracking Information: Once your order has been dispatched, you will receive a tracking ID. You can use this tracking ID to monitor the progress of your shipment.

3.Delivery Time: Estimated delivery time for your order to reach its destination is 5-6 days from the date of dispatch.

4.Same-Day Delivery (Delhi NCR): Customers within Delhi NCR have the option to select same-day delivery for expedited service.

5.Shipping Service: We utilize the Indian Postal Service for the dispatch of all our orders. We opt for speedy delivery to ensure your order reaches you as swiftly as possible.

6.Express Delivery: For faster delivery options, we also provide express delivery services.

7.Shipping Charges: The cost of delivery is contingent on the weight of your package and the distance to your destination.

8.Lost Orders: In the unlikely event that your order is lost after dispatch, we are here to assist you. Typically, lost parcels are returned to us, and we are happy to re-ship it to you, provided you cover the shipping charges.

9.Additional Inquiries: If you have any additional questions or require further assistance, kindly contact us via email, and we will respond as promptly as possible. Your satisfaction and peace of mind are important to us.

To maintain transparency and ensure a seamless experience, we have established the following refund policy:

1. Booking Your Order: To initiate your order, we kindly request a 50% upfront payment. This secures your booking with us and enables us to begin crafting your personalized masterpiece.

2. Customized Orders: Due to the highly personalized and bespoke nature of our services, we regret that we are unable to offer refunds once an order has been placed. Each order is meticulously crafted to cater to your distinct needs and creative vision.

3. Lost Orders: In the rare event that an order is dispatched and subsequently gets lost in transit, we are committed to ensuring your satisfaction. In such cases, you may be eligible for a 30% refund on the net total order value. Please note that this refund provision does not apply to bulk orders.

4. Quality Assurance: We take great care to maintain the highest standards of craftsmanship and quality in all our work. If you have concerns about the quality of your order or believe it does not meet your specifications, please reach out to us, and we will strive to address your concerns on a case-by-case basis.

5. Communication Is Key: We value open and effective communication. If you have any issues or questions about your order, please do not hesitate to contact us via email. We are here to assist you and ensure your experience with.

6. Cancellations: For any potential cancellations or order adjustments, we encourage you to contact us as soon as possible to explore available options.

At Creative.Inktales , we are delighted to accept bulk orders, offering you the opportunity to bring our craftsmanship to a larger canvas. To ensure a smooth and mutually beneficial experience, we've outlined our bulk order terms and conditions:

1. Payment Structure: We kindly request an upfront payment of 50% for bulk orders. This amount is non-refundable as it primarily contributes to the procurement of essential raw materials. The remaining balance should be paid one day before the scheduled delivery date. We emphasize the importance of adhering to the payment timeline to facilitate timely order dispatch.

2. Sample Pieces: If you require sample pieces to assess our work before placing a bulk order, we can provide them for a separate, nominal fee. This fee will be independent of the total order cost.

3. Logistics Arrangements: We expect customers to make necessary logistics arrangements for picking up their bulk orders. We do not take responsibility for the shipping of bulk orders. However, upon special request, we can arrange shipping on your behalf, with the condition that 100% of the shipping charges are paid upfront.

4. Lead Time: To ensure a seamless and efficient process, kindly inform us at least 15-20 days prior to placing your bulk order. This allows us to make the necessary preparations to meet your specific requirements.

5. Rush Bulk Orders: If you have an urgent need for rush bulk orders, we can accommodate your request; however, an additional fee will be applied. The fee depends on the urgency and specific services required.

Our bulk order policy is designed to provide a clear and fair framework for both parties. We value your business and are here to assist you throughout the process. If you have any questions or require further details, please do not hesitate to get in touch.

We offer personalized gift wrapping services to add an extra layer of elegance and care to your special moments.

1. Complimentary Gift Wrapping: For select orders, we're delighted to offer complimentary gift wrapping, our way of adding a touch of magic to your purchase. Your cherished item will be expertly wrapped with the utmost attention to detail, making it ready to be presented with love and thoughtfulness.

2. Additional Gift Wrapping Options: If your order does not include complimentary gift wrapping, or if you wish to enhance the presentation of your gift, we provide the option for additional gift wrapping for a nominal fee. You can select this service during the checkout process and rest assured that your gift will be adorned with care and precision.

3.Gift Wrapping for Bulk Orders: We extend our gift wrapping services to bulk orders as well. To avail this service for your bulk order, an additional fee applies. Please note that this fee varies based on the size and quantity of items to be wrapped. Contact us for specific pricing details to elevate your bulk order presentation.